Warranty Upgrade for Overseas Channel Products
Dahua will upgrade the warranty policy for its overseas channel products. Here are the main highlights of the update:
Warranty start date:
- The warranty period starts from the date when the channel product’s serial number (SN) is successfully scanned via the Dahua Partner App.
- If the Dahua Partner App is unavailable in a region or the SN cannot be scanned, the warranty will instead start from the distributor’s sales date (distributor must provide sales data and link with Dahua’s system).
- If no sales data is shared by the distributor, the warranty period starts from the Dahua shipment date plus a buffer: +60 days for products shipped from Dahua factories (Shipment date means the exact date when the goods leave the Dahua manufacturing facilities). or +30 days for shipments from local warehouses (Shipment date means the exact date when the goods leave the local warehouses).
Special Reminders:
- For Dahua Wi-Fi products, the warranty period starts from the product activation date.
- If the warranty period is otherwise agreed upon in the contract signed by the Distributor while ordering Dahua products, the said contract shall prevail.
- The warranty policy upgrade of Dahua's overseas channel products does not apply to buyout, OEM brands, hard drives, and project procurement contracts.
Free of Charge & Peace of Mind
The upgraded warranty policy of Dahua's overseas channel products is free for customers and does not require any extra payment. Dahua Technology will continue to provide high-quality products, excellent global service system, and stable supply of raw materials, so that customers can avail longer product value without any additional cost.
Global Services
Dahua Technology has a global marketing and service network system. It has established 69 overseas subsidiaries,branches and representative offices in Asia Pacific, Europe, Africa and other regions, and has set up more than 160 global service stations. This excellent service system can help ensure that our customers enjoy the warranty policy upgrade without worries.
Download
From now on, our customers can enjoy longer warranty periods and more reliable services on our channel products.
Leaflet_Dahua Warranty Policy Upgrade_V1.0_EN_202411.pdf
The specific Dahua products covered by the warranty policy upgrade for overseas channel products may vary by country and region. For details, please contact your local sales representative.
Disclaimer:
Dahua reserves the right to modify, restrict, or cancel warranty terms, conditions, or eligible product lines at any time without prior notice. Warranty coverage may be subject to additional terms, conditions, and limitations depending on local laws and regulations. This warranty upgrade is provided “as is” without any guarantee of uninterrupted service or specific performance. Dahua shall not be liable for any indirect, incidental, or consequential damages arising from or related to the use, inability to use, or performance of products under this warranty upgrade.
