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Dahua Product warranty list
Warranty Policy
15/08/2024
Warranty Period. If Dahua’s signing entity is incorporated under the laws of the People's Republic of China or the laws of Hong Kong, the People's Republic of China, the warranty period starts from 60 days after shipping date of Products. If Dahua’s signing entity is not incorporated under the laws of the People's Republic of China or the laws of Hong Kong, the People's Republic of China, the warranty period starts from 30 days after shipping date of Products. The shipping date of Products shall be subject to serial numbers of the shipped Products or Dahua’s internal records. If the last valid warranty date is a statutory public holiday in country of Dahua’s signing entity, the first working day after that holiday shall be the last day. Warranty Period shall expire according to the following chart depicting the Warranty Period. Warranty period mentioned herein below applies to device only, excluding any wearing parts.
| Product line 1 | Product line 2 | Warranty period for overseas customers |
| General Storage | DVR/ NVS/ ATM/Recording & Broadcasting | 36 months |
| Mobile Portable Terminal | Mobile Portable Terminal | 12 months, of which Data Collection Station have a warranty period of 24 months |
| IP Storage | EVS/ESS/ IVSS/IVD | 60 months |
| HDCVI Recorders | HCVR | 60 months for WizSense Series (4/8 Sata only)； 36 months for Other series (Except HDD ,Fan, battery, power supply) |
| Network Recorders | NVR | 60 months for WizMind Series, Ultra Series (Except HDD, Fan, battery, power supply). 36 months for NVR1 Series, NVR2 Series, NVR4 Series, NVR5 Series (2/4-sata) (Except HDD, Fan, battery, power supply) |
| Storage Medium | HDD | 36 months for Surveillance HDD, 60 months for Enterprise HDD Notwithstanding the foregoing, the warranty services of HDD shall be subject to the HDD manufactures’ RMA policy. |
| Storage Medium | SSD | 60 months for 500G and above capacity of C800A series, 36 months for the rest |
| Storage Medium | PSSD | 36 months |
| Storage Medium | Memory Card | 24 months, of which C100 series have a warranty period of 84 months and N100 series have a warranty period of 36 months |
| Storage Medium | USB flash drives | 60 months |
| Storage Medium | DRAM | Lifetime warranty |
| Network Cameras | Network Camera / Wi-Fi Camera / IOT Camera | 60 months for IPC WizMind 5 Series, WizMind 7 Series, WizMind 8 Series, WizMind Panoramic Series, WizMind Special Series, Pro 5 Series, Panoramic Series, Special Series 36 months for IPC 1 Series, 2 Series, 3 Series, 4 Series, Wi-Fi Series. |
| Analog Cameras | Analog Cameras | 36 months |
| HDCVI Cameras | HDCVI Camera | 60 months for Pro Series, Panorama Series, Micro-size Series 36 months for HAC-1 Series |
| Thermal Cameras | Thermal Security Camera | TPC-DF1XXX/TPC-BF1XXX/TPCBF2XXX/ TPC-BF4XXX/TPC-BF5XXX / TPC-AEBF5XXX eyeball or bullet cameras with 36 months, of which wearing parts separately have a warranty period of 36 months. List of wearing parts: fan, lens motor, lens potentiometer, thermal imaging core shutter, lens limit switch, thermal lens protecting window, lens coating (thermal lens and visible lens). TPC-SD2XXX / TPC-SD4XXX/TPCSD5XXX / TPC 8 series with 36 months of which wearing parts separately have a warranty period of 12 months. List of wearing parts: PTZ unit, conductive slip ring, motor, timing belt, oil seal, wiper, fan, lens motor, lens potentiometer, thermal imaging core shutter, lens limit switch, thermal lens protecting window, lens coating (thermal lens and visible lens), laser range finder, laser illuminator. |
| Thermal Cameras | Thermal Commercial Vision Camera | TPC-NYX thermal camera modules with 12 Months. TPC-M/R/C/A/R series and other monocular or binocular cameras with 36 months, of which wearing parts separately have a warranty period of 24 months. List of wearing parts: thermal core shutter, laser range finder, laser pointer, thermal motorised lens. Especially, The rechargeable battery has a warranty period of 12 Months. TPC-HIxx series and other handheld thermography cameras with 36 months of which wearing parts separately have a warranty period of 24 months. List of wearing parts: thermal core shutter, laser range finder, laser pointer, thermal motorised lens. Especially, The rechargeable battery has a warranty period of 12 months. |
| Thermal Cameras | Thermal Temperature Monitoring Camera | Camera TPC-BF5XXX/ TPC-BF3XXX/ TPCBF2XXX series with 24 months, of which wearing parts separately have a warranty period. of 12 months. List of wearing parts: thermal core shutter, thermal lens, thermal lens protecting the window. Camera TPC-DF1XXX/TPC-BF1XXX/ TPCHT2XXX series with 12 months. Blackbody JQ-D70Z/ TPC-HBB series with 12 months. |
| Transmission | Network Transmission/Cyber Security | 36 months: of which Wireless series have a warranty period of 24 months. 60 months: Industrial PoE Switch; FS5428-24GT and PFS5936-24GF8GT4XF Model in the Aggregation Switch (Except Fan, power supply) |
| Accessory | Cabling/Detector/Camera accessory/Power | 36 months: Camera mount/lenses/housings/testers/video extension/cabinets/radar series 24 months: CVI accessories/power supplies/UPS/solar power series 12 months: Surge protector/distribution box/batteries series 120 months: Cables |
| PTZ Cameras | Explosion-proof System/Anti- Corrosion Cameras/Network PTZ Camera/Positioning System/HDCVI PTZ Camera | 60 months, WizMind Series, Ultra Series, Positioning System, Anti Corrosion Cameras, Explosion-Proof Cameras (except EPC-PTZ) 36 months, WizSense Series, Pro Series, Lite Series, HDCVI PTZ Cameras, DHOP Series of which wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper, fan, lens motor, laser, horn, buzzer, protective window coating, anticorrosive coating, adapter. |
| Traffic | Parking/Signal Controller/Traffic Accessory/ITC | 36 months: Road intelligent traffic cameras/ Speed Measuring System/Access ANPR cameras (Except algorithm customization, function customization requires a customization fee)/Geomagnetic 24 months: Edge Storage / Traffic signal controller / Spot detection cameras (Except algorithm customization, function customization requires a customization fee) 12 months ： gateway/ Traffic signal light/ Radar/ Supplement Light/ Lens/ Accessory/ LED Screen/ Cabinet/ Detection and control equipment / Barrier/ Automatic Terminal 3 months: Springs, keys, and remote control for barrier (non-human damage) |
| Intelligent buildings | Access Control/Alarm/Video Door Phone | 24 months, of which wired accessories, wired. detectors have a warranty period of 12 months. |
| Alarm | Control Panel/Field Surveillance Unit/Wired Detector/Wireless Detector/IoT Sensor/Wired Accessory/Wireless Accessory/Emergency Phone Tower | 24 months, of which all detectors, wired. Accessories (except keypads, expansion modules) and IoT sensors have a warranty. period of 12 months |
| Central products | Display Control/Video Decoder/Keyboard/Central Control | 24 months, of which keyboards have a warranty. Period of 12 months, while matrix have a warranty period of 36 months |
| Interactive Flat Panel | Interactive Flat Panel | 60 months |
| Display & Control Products | Monitor Project type LED Displays Channel type LED Display LCD video wall Digital Signage Control | Monitor:36 months 60 months (only for DHI-LM24/27/32-P301A) Project type LED Display:36 months Channel type LED Display:36 months LCD video wall:36 months Digital Signage:36 months Control: Control series has a warranty period of 24 months while keyboards have a warranty. period of 12 months. Note: For all display & control products above sold from 01/01/2023 |
| BIG DATA | Private Cloud | 60 months |
| Cloud Value added. Service | Public Cloud | Hardware 60 months; Software 60 months |
| IVS | Intelligent Server | 60 months |
| Fire Control | Smart Fire Control | 60 months: Smoke Alarm Carbon Monoxide Alarm 36 months: AI-Fire Smoke Sensing Network Camera Gas alarm Note: 1. The battery life is determined according to the actual usage, which is NOT within the scope of the product warranty. 2. Malfunction not caused by the equipment itself is NOT within the scope of product warranty, including 2.1 Long-term use of the smoke chamber, leading to false alarms and malfunction. 2.2 There has been a real smoke alarm during usage, which needs to be repaired, cleaned, and replaced |
| Fire Control | Fire-fighting robot | 12 months |
| Dahua Automotive Technology | Auto-Outsourcing / Auto– Camera / Auto–Radar / Auto–Mobile / Auto–OEM / Auto-Software | Auto-Outsourcing:12 months Auto–Camera:24 months Auto–Radar:36 months Auto Mobile: Main device 36 months, Accessory 12 months Auto–OEM:36 months Auto-Software:36 months (note: customized software version 12 months) |
| Drone | Drone | 12 months, of which batteries and pastes are not covered by warranty. |
| Internet | Internet | 12 months |
| Security Inspection | AI security screening server ISC-S series, Machine Security Screening Machine Security ISC-M series, walk. through metal detector ISC-D series, Handheld metal detector ISC-H series | 24 months, 12 months for ISC-D1XXL series |
| Security Inspection | AM Electronic Article Surveillance (EAS) System ISC-EA series (Antenna), ISCED series (Deactivator) | 24 months |
| Security Inspection | Under Vehicle Surveillance Series DHI-XIS-CXXX Series Hydraulic Bollard Series DHI-ISC-ZXXXX Series | 12 months |
| Software | Software | 36 months (note: customised software version 12 months) |
Within Warranty Period.
Products still within the Warranty Period shall be repaired by Dahua at its own expense and costs subject to the terms and conditions herein. However, Customer shall pay for shipping, including but not limited to, freight, insurance, taxes, import/export fees, to ship the defective product to Dahua. In turn, Dahua shall pay for shipping, including but not limited to, freight, insurance, taxes, import/export fees, to ship the repaired product to Customer.
Outside Warranty Period.
Products that are outside the Warranty Period shall be repaired by Dahua only after (1) Customer is provided by Dahua with an estimated cost of the repairs of the defective products; and (2) Customer provides Dahua with a written approval to commence the repairs on the defective products. Dahua’s repairs for defective products outside of the warranty period shall be at the cost of Customer, which may include, but not limited to, labor cost, components cost, testing cost, and any associated costs of shipping/freight. If Customer does not reply to Dahua within 15 calendar days from the date Dahua notifies Customer of the estimated cost for repairs on the defective product, then Dahua shall return to Customer said defective product freight collect.
Exchange Period.
During [90] days from the shipping date, if permitted by applicable laws and regulations, once a Product is proven to be not fit for purpose in accordance with the product’s manual, Customer has the right to have the product repaired or replaced. In the case of replacing the product, Customer need to send the detailed malfunction information email [UK: rma.uk@dahuatech.com ROI: rma.eur@dahuatech.com] to the after-sales staff. Once the information is confirmed, Customer should mail the defective product to the designated Dahua service location. The aftersales department will replace said product freely with the same type specification product or accessories. If the same type specification product or accessories have been discontinued, the defective product or accessories should be replaced with a product or accessories whose performance is not lower than the defective one. Customer has the obligation to provide After Sale Services at its own cost to its customers unless the mandatory applicable laws and regulations provides contrary.
Standard Service failure
In case the Standard After Sale Services are not fulfilled by Dahua for one specific Product, Dahua could issue equivalent voucher to Customer to replace the fulfillment of the Standard After Sale Service for such specific Product. The amount of the voucher is equal to the discounted price excluding tax of such Product in the latest Order. Please refer to Dahua's official After Sale Services website: https://support.dahuasecurity.com/en/ServicePolicy for further details. The vouchers issued to the Customer may be used by Customer to offset future Order. The voucher amount used for deduction shall not exceed 20% of the total amount of one Order. Once issued, voucher shall be expired within one calendar year from the date the voucher is issued.
Exemptions.
When any malfunction or damage occurs to the Products due to any of the following: When any malfunction or damage occurs to the Products due to any of the following reasons, Dahua has the right to refuse to repair, or Dahua could collect a proper cost for the materials and man-hour for the repair as the case may be: 1.The original product serial number label has been altered, replaced, torn or lost; 2. Product model number and/or serial number of the product do not tally with the product; 3. The Warranty Period has expired according to this Warranty Policy or the contract entered with the Customer; 4. The malfunction or damage is caused by the failure of the user to use, maintain or take care of this product according to the user's manual; 5. The malfunction or damage is caused by the repairment conducted by an organization not authorized by Dahua; 6. The malfunction or damage is caused by accidents, force majeure or human reason. 7. Special price products and products used for demonstration purposes (i.e. samples) are not entitled to this warranty policy. The warranty period in that case shall be standardized by a contract mutually agreed by the parties otherwise.